After having a horrible delivery experience with a big box appliance store Genuine Appliance was awesome to deal with. I highly recommend visiting them and giving them a chance. No pressure shopping and delivery team was top notch. Thank you. I will be recommending you to everyone.
Steven Randall
4/26/2025
We appreciate your business!
Kelly was amazing. I came in looking for an exact specific range and she not only went above and beyond of duty. She matched and beat the competition price without an attitude. Kelly is an absolute joy to do business with. Thank you for helping me with installation and delivery also. ABSOLUTE PROFESSIONALISM
Michael T.
4/24/2025
You just made our day. Thank you for leaving such a wonderful review!
Very nice in n out delivery they are number 1
Edvin Banos
12/10/2023
Thanks! We hope to see you again soon!
Just brought a fridge from Genuine Appliance on Vogel, and had an excellent experience! Customer service was great, everyone was very friendly and helpful. I've shopped there many times over the years and after checking out the competition, I always go back to them.
Larry Adkins
12/27/2023
Thanks for sharing your experience!
Shopped around and no one had the knowledge this store did. Friendly, knowledgeable, and not aggressive at all. They took the time to not just explain the product but to explain the set-up, supplies used, and delivery. We were very happy with our purchase and the 2 delivery men were cautious, knowledgeable and took their time making sure everything was working properly before they left.
M Kohlmann
12/15/2023
You just made our day. Thank you for leaving such a wonderful review!
Kristin is always a great person to work with. She goes out of her way to make sure her customers are satisfied!
DEAN MCFARLAND
2/20/2024
Wow! We really have the best customers, thank you.
We had a wonderful experience from start to finish to replace a dishwasher with Genuine Appliance. The salesperson helped us make the best selection within our budget, explaining the differences and checking all the boxes on our list. The installation team was timely, polite, and took care to keep our house clean all along the way. We appreciate the detailed work from your whole team.
Rachel B.
6/5/2024
We're honored Rachel B. chose to shop with us!
Couldn't ask for a friendlier more knowledgeable team of professionals when it comes to appliance sales. I own a small appliance repair company and send all my customers to Genuine Appliance when it's time to buy new. Every one of them has had nothing but good things to say. Give these guys a try before the big boxes. You won't regret it!
Eric Burgdorf
8/1/2024
You just made our day. Thank you for leaving such a wonderful review!
Bought many appliances from this store and very happy with the value and especially the customer service and delivery!!!
Mike Finney
8/2/2024
Thank you Mike Finney!
I love supporting family owned businesses!! Customer service is off the charts- so friendly and prompt! They have a great selection with reasonable pricing.***** 5 STARS Love them!!
Laura Beck
8/2/2024
Wow! We really have the best customers, thank you.
We were in need a new washing machine asap. Went to our go to place and found Billy. We ended up with a new washer, dryer and stove! Great place, if you need any appliances, then you need to go see the folks at genuine appliance in festus, MO.
PB Pevely
8/22/2024
Thank you for taking time to share your experience with others.
Deena was the best! 2nd time purchasing from Genuine, and both times have been top notch service and quality appliances.
Donna Reckart
9/4/2024
We appreciate you!
Kristin Wulff was our contact and she was incredible! She listened to our wants and set us up with the perfect set of appliances. She was very responsive when we needed questions answered. I would definitely recommend Genuine Appliance and Kristin as a go to for great service.
Paul Mayer
9/20/2024
Look what Paul Mayer had to say about us!
I absolutely love my new kitchenaid appliances. They are so beautiful. I want to thank Kristin who was very patient and friendly. I recommend Genuine appliances to everyone.
Geralyn Mayer
9/20/2024
Thanks for sharing your experience!
People there are great. Prices was better than box stores. Delivery guys was great. A+++++++
jaminman1000
10/9/2024
Thanks for sharing your experience!
My stove recently went out. When I went to Genuine Appliances I was greeted by Deena. She helped me with looking at different stoves and help me with the different options. After I picked out the stove I wanted I decided to get a new mattress for my granddaughter. Deena was also knowledgeable in this area and helped to get the best ones for my needs. I would recommend Genuine Appliances and Deena for any of your needs!!
Denise Yount
1/9/2025
Thanks for sharing your experience!
I have been buying appliances from here since I got my first house in 2013! I have gotten every appliance a house needs from here! Kelly is always so quick to get back with me on what she has or what she can do for me and the staff there are so helpful and nice! Highly recommend this is the ONLY place you go for your home furnishing needs!
Lindsay Stuart
1/23/2025
You just made our day. Thank you for leaving such a wonderful review!
Outstanding service. Our salesperson Kristin was very knowledgeable, friendly and did a great job. The delivery guys were wonderful cleaned up nicely had the install done in no time
Jenn Jones
1/30/2025
Thanks for sharing your experience!
- Thank you for sharing your experience Jenn. We appreciate your business!
We had a wonderful experience working with Genuine Appliance to replace a dishwasher. They assisted us with picking out the best dishwasher for our needs and installed in it in a timely manner. They were friendly, courteous, and were detailed oriented by keeping our home clean during the install process. Overall, a great experience.
Rachel Barbagallo
6/5/2024
Thank you, Rachel for taking the time to leave us such a positive review. We appreciate your business!
Awesome experience!!! Great help in store and upon delivery
Diana Martin
8/29/2023
We're honored Diana Martin chose to shop with us!
We needed a new stove. We went to Genuine Appliance in Festus Mo. Great service, atmosphere. Very friendly. Will shop there again!!!
Paula D.
8/4/2023
Thanks for sharing your experience!
Genuine Appliance is my go to for anything appliance or furniture related! Love the service!
Andrew Vest
7/31/2023
We appreciate you!
We purchased all new kitchen appliances for our house. We happened to go there after being disappointed by the lack of service at Lowe’s and Home Depot. I told them what I was looking for and was shown something comparable and yet even better because it’s American made!! Our dishwasher and convection stove was installed right away and the refrigerator and microwave nearly 2 months later due to the wait on the fridge. The installation went smoothly and all of my new appliances are working great! I appreciate the service and the helpfulness in directing us to rebates that were , in fact, not available to purchases at big box stores. If you need an appliance for your house, I highly recommend checking Genuine Appliance first!! (Have actually already recommended them to someone)👍🏻👍🏻
Jill Doty
7/10/2023
Thank you for taking time to share your experience with others.
Amazing customer service. Went in needing same day delivery on a Saturday and they made it happen!
JAYSON LOEFFELMAN
4/29/2023
We appreciate your business!
This is my go to store for all of my appliance needs. They have a great selection, great prices, and way better customer service than the big box stores. Go see Bryan and the gang at genuine appliance for any appliance you may need!
kons163
2/18/2023
We appreciate your business!
Great service. Friendly staff who does what they say.
Wes Slay
2/9/2023
Thanks for sharing your experience!
I found exactly what I needed with the help of the 😍 amazing staff at Genuine Appliance. They weren’t pushy, but they were super knowledgeable and very helpful. My new mattress is making my life so much easier! Thanks to Kristin and the team 🙏🏻❤️
Drew Wall
2/9/2023
We appreciate your business!
Such a great experience with Genuine Appliance. Kelly, Bryan, and the rest of the staff are great to work with and get you the appliances that you want at affordable prices. Their service department is top notch.
Alan Clark
2/9/2023
Thank you Alan Clark!
1st time shopping here. Staff was very friendly and helpful. Found a great deal on a new refrigerator. I'll be back again for more appliances. They also have furniture. I saw this cute wood carving of the bear by WoodWorks Studio. I'll be looking them up to get one. Found 2 great small businesses to support today.
Carol Moeller
9/17/2022
Thanks for sharing your experience!
Genuine was able to replace my very dead washer at my veterinary hospital quickly with the model I wanted. Thank you Genuine!
Dr Evelyn Bock
9/13/2022
Thanks for sharing your experience!
Prices are great, fantastic variety, staff is friendly and very helpful. I will definitely come back here, the next time I need furniture or an appliance!!!
Julia Richards
4/29/2022
You just made our day. Thank you for leaving such a wonderful review!
They order a washer belt for us. It was the wrong belt 1st time, but they kept working with us till we got correct one. Very polite & easy to work with. 2 day delivery at Christmas time. Very pleased with their service!!@
Sandra Barnes
12/28/2022
Thanks for sharing your experience!
We purchased a couch and loveseat. I love that you can walk in their store's see it, like it, take it home on the spot. I researched the set that we purchased prior to making our decision and their prices were on point. I had been on line checking out other vendors and they would say it was in stock and then when you go to their store, they tell you it's at least 6-8 weeks out. When I want furniture, I don't want to wait 8 weeks!
Michelle McGuire
4/29/2022
Thanks for sharing your experience!
- Thank you for taking the time to share your experience, Michelle. We truly appreciate your business!
Great service. Not only did they have what we wanted in stock, but delivery was fast and easy. On top of that. The delivery guys was responsible and respectful. We thought we had a dryer problem, and after they replaced and delivered a second appliance, they found the problem was in the plug, not the appliance, and fixed it. Amazing service. That alone would have cost $100's for an electrician. Every single person we interacted with was %100 professional. Our contractor and home inspector missed what they fixed in 10 minutes. I don't care if it's a toaster, I know where to buy appliances. Now you do too.
Jedadiah Bollheimer
12/15/2021
Thanks for sharing your experience!
- Customer service is our number one goal and we are so pleased you took the time to share your experience. We welcome the opportunity to serve you anytime in the future. Enjoy the washer and dryer!
Refrig didn't fit after delivery. But I requested for a.. exchange. Thry did so but cost was 300.00 extra. Great service snd ever so friendly . Will return to this place.
Frances Cole
3/27/2022
Thank you for your business, Ms. Cole. We are so glad we found the right refrigerator for your peculiar space. We look forward to seeing you, again!
Staff was wonderful. Great selections.
Anonymous F (Anonymous)
3/19/2021
Thanks for sharing your experience!
Always been good to me. Recommend.
Mike Mudd
11/8/2020
Thanks for sharing your experience!
Great customer service.
Doug Oilar
10/24/2021
Thanks for sharing your experience!
Nice selection of home furniture and appliances!! Great value for our families!! Prices seem ok!! Staff is customer service friendly!!
Brian Lee
8/15/2021
Thank you Brian Lee!
I bought my scratch and dent fridge from here. It looks great and it was a great price. They installed the icemaker before delivering it. Delivery was great. The two guys that delivered were professional and very quick. And did everything right. I'm very pleased!
Tiffany Welch
6/30/2021
Thanks for sharing your experience!
I have been purchasing new and used appliances here for over a decade
Chris Clark
6/16/2021
Thank you for your business, Chris! We appreciate your continued support.
Great place, great service, great delivery people
Margaret Williams
3/29/2021
We appreciate you!
Staff was wonderful. Great selections.
Anonymous F
3/29/2021
Thanks for sharing your experience!
Great place, great service, great delivery people
Margaret Williams
3/23/2021
Thank you for taking time to share your experience with others.
Staff was wonderful. Great selections.
Anonymous F
3/12/2021
Thank you for choosing to shop with us.
Very friendly and helpful.
Jessica Dillard
12/23/2020
Thanks! We hope to see you again soon!
Always been good to me. Recommend.
Mike Mudd
11/8/2020
We appreciate your continued business and support, Mike!
Got a great deal!! Delivery and haul away for only $50!!! Saved over $300!!! Thank you
Gyna Martin
10/10/2020
We're honored Gyna Martin chose to shop with us!
Salesman was super nice and informative and friendly. Went back after price shopping and bought our new fridge there bcz of the salesman and they do their own servicing.
Mary Guenther
8/11/2020
You just made our day. Thank you for leaving such a wonderful review!
I enjoyed shopping there. The people are friendly.
the oceanicblue
8/17/2020
We appreciate your business!
Have purchased our last three appliances here! Great prices and great value with excellent, knowledgeable friendly service!
Bernadette Walker
7/22/2020
Thank you Bernadette Walker!
Great sales lady ready to help me in my selection of new microwave appliance, great price & service.😃
Elaine Mckinney
5/30/2020
Thanks for sharing your experience!
I love supporting small businesses, and I was not disappointed. The staff acted with professionalism, courtesy, and patience. The prices are also more reasonable than other places. The delivery job was done with ease and without complaint. Will definitely recommend to friends and family.
Jaime Dean
5/7/2020
Thank you for choosing to shop with us.
Everyone is always nice and friendly. They greet you as soon as you walk in the door even when they are helping someone else. Pleased working with them.
Veronica Knuckles
2/22/2020
Look what Veronica Knuckles had to say about us! Thanks for your return business. We truly appreciate you!!
Had just what we were looking for in a large capacity dryer with very simple controls
Lee Readenour
12/30/2019
Thanks for sharing your experience!
Great customer service, and the repairmen give advice on repairs and whether the repair is worth it or not. I buy all my appliances here.
Shawn Williams
12/4/2019
Thank you, Shawn! We appreciate your business and continued support. We'll see you next time.
This past year I updated my kitchen and remodeled a building for my business. I bought several appliances here and also purchased a sofa. The owner Kelly and her team are extremely helpful in the decision making process. Their products are excellent and their service superior! I highly recommend them for your appliance, mattress or furniture needs!
Sandy Vest
11/20/2019
You just made our day. Thank you for leaving such a wonderful review!
Helpful staff. We bought a Serta mattress. So far it's quite comfortable.Delivery guys were courteous and friendly.
Phil Gaitens
11/12/2019
We're honored Phil Gaitens chose to shop with us!
Bought a dishwasher here about a month or two ago. Excellent experience. Told the sales guy what I was looking for without telling him the price range I was thinking - basically asked him what he had installed at his house. He suggested a unit that's worked excellent for us and was exactly what we were looking for. Whole process in the store took less than 15 minutes. Looked up unit online before I paid for it and they had it for about $100 cheaper than everyone else. Will definitely shop here first for appliance needs in the future.
Bobby Kaye
11/2/2019
You just made our day. Thank you for leaving such a wonderful review!
Thanks so much! I have always had excellent service here. I can't wait for my twins to arrive-brand new Whirlpool dryer and washer, at an excellent price. Thanks Deena and crew!
Marla Kral
11/1/2019
Thank you Marla Kral!
I went in very nice and knowledgeable staff I was done an on my way in just a few minutes with a new dryer
Mike Parr
8/3/2019
Thank you Mike Parr!
I bought a washer at this location about a month ago ! Excellent service . I reached out to them when I bought a used dryer that was not working .Jessy and Brad helped so much diagnosed the problem and they were able to order the part all less than $10.00. Awesome service .
patricia stauder
10/8/2019
Thank you for your business.
When no one else would come to 63070 zip code ( I called 7 different repair businesses)To repair a leaking dishwasher Genuine came to the rescue Great folks Great Service Great Prices thank you Genuine
Larry Shobe
7/22/2018
Thank you for taking time to share your experience with others.
Very friendly sales people and the gentleman knew s lot about their products
Alvin Lamkey
10/19/2019
Thanks for sharing your experience!
Great honest staff suggest giving them a look
DatPreacher
7/19/2019
We appreciate you!
Danny from Danny's Top Shop recommended we check them out for additional appliances we need for our remodel. Kristen was a big help and knew all about the equipment we were looking at. Feel confident we got a good deal and pleased with the service.
Jan Davenport
9/21/2019
Thanks for sharing your experience!
Super helpful, kept me from ordering a dryer part I didn't need. Saved me $100 and I didn't even purchase the dryer there. I'm very pleased.
Brian Widener
2/6/2019
You just made our day. Thank you for leaving such a wonderful review!
Already a Genuine Appliance customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Genuine Appliance.
